Frequently Asked Questions
Everything you need to know about your Facileskin journey.
Are Facileskin products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We prioritize clean, non-irritating ingredients to ensure compatibility with all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of receipt for a full refund or exchange, provided it is in its original packaging.
Does Facileskin test on animals?
Absolutely not. Facileskin is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.